The rules that govern your use of our medical travel coordination platform — clear, fair, and designed to protect both you and us. Version v1.2 (Platform-Interest Review Draft). Last Updated: August 16, 2026.
Version: v1.2
Updated: August 16, 2026
Scope of Services: the Heal In China website and medical travel consultation and coordination services to China
Operator: Shanghai Healin Nova Healthcare Science Technology Co., Ltd. (brand: Heal In China, hereinafter "we" or "the Platform")
Contact: info@healincn.com / +86 175 2173 7495
Welcome to the medical travel consultation and coordination services provided by Heal In China (the "Platform"). Before using the Platform services, please carefully read and fully understand the entirety of these Terms of Service and Medical Disclaimer (the "Terms").
When you submit a consultation request, register, or purchase Platform services, we will ask you to accept these Terms by means of a checkbox or other affirmative confirmation.
If you do not agree to any part of these Terms, please stop using the Platform services.
These Terms also apply to patients who use the services directly, and to overseas travel agencies, companies, and other organizations that organize, procure, or coordinate medical travel services for patients (collectively, "Organizational Users"). Patients and Organizational Users may each bear the obligations described in these Terms; internal arrangements between Organizational Users and patients do not change the Platform’s scope of services.
Provisions that significantly affect your interests — including those concerning exemption or limitation of liability, fees, personal information, applicable law, and dispute resolution — will be highlighted by bold type, checkboxes, or other prominent means, and will be explained upon your request.
In these Terms, unless the context otherwise requires, the following terms shall have the meanings set forth below:
| Term | Meaning |
|---|---|
| The Platform | Heal In China, an internet platform providing medical travel information consultation and coordination services to international patients. |
| Platform Operator | The entity operating Heal In China, acting as an information intermediary service provider and not a medical institution. |
| User | A natural person who submits a consultation request, browses information, or uses any Platform service through the Platform, as well as Organizational Users bound by these Terms as provided herein. |
| Medical Institution | A hospital, clinic, or other medical service provider established with the approval of the relevant health administrative authority of China and lawfully holding a Medical Institution Practice License. |
| Medical Services | Professional medical acts provided by a Medical Institution, including diagnosis, treatment, surgery, and rehabilitation. |
| Consultation Services | Information services provided by the Platform to Users, including introductions to medical travel, recommendations of Medical Institutions, and suggestions on medical travel arrangements, excluding any medical diagnosis or treatment acts. |
| Partner Medical Institutions | Medical Institutions with which the Platform has a recommendation or coordination relationship. The Platform’s recommendations of Medical Institutions are for reference only and do not constitute any warranty. |
| User Content | Information submitted by a User to the Platform through consultation forms, email, or other means, including name, contact details, description of medical condition, and medical record attachments. |
The Platform is an information intermediary service platform for medical travel to China; it is not a medical institution and does not provide any medical services.
The Platform only provides information organization, transmission, matching, and liaison assistance. Except for persons who hold lawful medical practice qualifications and lawfully practice in the name of a Medical Institution, the Platform and its staff do not provide medical diagnosis, medical judgment, treatment advice, prescriptions, surgery, or other medical services. The relay by customer service, translators, or consultation specialists of a Medical Institution’s opinions does not constitute the Platform’s adoption, confirmation, or independent commitment of such opinions.
The services provided by the Platform include:
The Platform does not provide the following services; the relevant matters are in principle the responsibility of the actual service provider, and the Platform bears liability in accordance with law for its own information intermediary services, commitments, and fault:
The Platform, Medical Institutions, translators, travel service providers, and Organizational Users are all independent parties. Except for documents signed in the name of the Platform by its legal representative or persons expressly authorized in writing, no Medical Institution, partner, channel party, consultation specialist, or other person is authorized to represent the Platform in committing to treatment outcomes, acceptance of patients, fees, refunds, compensation, or warranties. The Platform does not participate in the formation or performance of medical service contracts between patients and Medical Institutions, and does not control the personnel, facilities, clinical decisions, or billing of Medical Institutions, except as required by law or where damage is caused by the Platform’s own imputable acts.
Unless otherwise agreed in an order or written confirmation, the Platform shall be deemed to have completed the corresponding service for a single coordination engagement upon completing one or more of the following agreed actions: receiving and organizing the request, sending materials to the institution selected or approved for contact by the User, forwarding the institution’s response, providing the institution’s contact details, or assisting in submitting a booking or change/cancellation request. Whether a Medical Institution responds, accepts the patient, signs a contract, refunds, or actually treats is not a performance outcome within the Platform’s control.
If a User discovers that institutional information, advertisements, links, service acts, or third-party content may be illegal, false, infringing, or endanger personal or property safety, the User should provide verifiable materials through the contact channels in Article 15. The Platform will verify within the scope required by law and reasonably available to it, and take necessary measures as appropriate, including correction, suspension of display, suspension of coordination, retention of records, or reporting to competent authorities. Where no specific and valid notice has been received and no actual or constructive knowledge exists, the Platform does not assume a general affirmative monitoring obligation beyond that provided by law.
The Platform will distinguish general institutional information, medical and health science popularization, and commercial advertising. Non-medical institutions may not publish medical advertisements in their own name; where medical advertisements need to be published, a qualified Medical Institution shall obtain the Medical Advertisement Examination Certificate in accordance with law, and the Platform will verify the examination documents and publish in accordance with the approved content. Recommendation ranking, paid promotion, or commercial cooperation will be clearly and prominently identified in accordance with law and will not conceal the nature of advertising through technical or editorial means.
Natural-person Users shall have the civil capacity corresponding to their acts. Minors shall use the Platform services and submit materials through their parents or other guardians. Overseas travel agencies, medical travel organizers, employers, insurance institutions, or other Organizational Users shall accept these Terms through persons with sufficient authorization to represent them.
Users shall ensure, within their knowledge and control, that information provided to the Platform is true, accurate, and complete, and shall update it in a timely manner. Organizational Users that submit materials on behalf of patients shall also ensure that they have fulfilled the applicable notification obligations to the patients and obtained the necessary authorization, consent, or other lawful basis.
Organizational Users shall submit materials, receive responses, and coordinate services on behalf of patients only within the scope of the patient’s authorization or other lawful basis, and shall not expand the scope of use without authorization. Organizational Users shall provide patients with these Terms and the Privacy Policy and shall not make, on behalf of patients, medical decisions or give separate consent to personal information processing that must by law be made or given by the patient or the patient’s guardian. Where the authorization terminates or the patient raises an objection, the Organizational User shall promptly notify the Platform.
Users shall comply with the following obligations when using the Platform services:
Users shall promptly review confirmation documents sent by the Platform and third parties, and verify names, identity documents, medical records, dates, amounts, institutions, and scope of services. Where a User fails to point out reasonably discoverable errors within a reasonable period, causing loss to occur or be enlarged, the User shall bear corresponding liability in accordance with law.
Where an Organizational User is a professional commercial entity, it shall independently assess the compliance requirements of its country or region regarding medical travel solicitation, tourism services, advertising, insurance, foreign exchange, taxation, and personal information, and shall not make unauthorized commitments to patients in the name of the Platform.
These Terms are the core provisions defining the Platform’s responsibilities; Users are requested to read them with particular care.
The Platform is not a medical institution and does not provide medical diagnosis, treatment, or prescriptions. Any medical record interpretation, admission assessment, plan, risk description, fee range, or schedule displayed, translated, organized, or forwarded by the Platform is the responsibility of the identified Medical Institution or other source of information, and does not constitute the Platform’s medical opinion or warranty; Users shall verify directly with the Medical Institution and rely on its final written documents.
Medical services received by patients in China are independently provided by the Medical Institution they ultimately select and contract with. The Medical Institution independently decides whether to accept the patient and whether to perform examinations, diagnosis, treatment, medication, surgery, referral, discharge, and charging, and is responsible for its medical acts in accordance with law. Where the Platform has not signed, sealed, or collected medical fees as a party to the medical service contract, it does not become a medical service provider, joint operator, agent, or guarantor merely because of information coordination, interpretation, booking assistance, or receipt of partner commissions.
Risks, damages, disputes, or liabilities arising from medical services (including medical accidents, medical negligence, diagnostic or treatment errors, surgical complications, adverse drug reactions, and failure to achieve expected treatment outcomes) shall be borne by the Medical Institution and other responsible parties in accordance with applicable law and the medical service contract. The Platform does not become a medical service provider by providing information coordination, but does not exclude liability for its own willful misconduct, gross negligence, false or misleading statements, or liabilities that may not be exempted by law.
The Platform performs non-exclusive matching based on information provided by Users, information provided or published by Medical Institutions, and resources available at the time. Identity, publicly available qualification, and material form review conducted in accordance with law or agreement constitutes reasonable review and does not constitute a substantive guarantee of a Medical Institution’s continuing operations, doctor scheduling, specific clinical capability, treatment suitability, service quality, or performance ability. Users shall re-verify with the Medical Institution before contracting and before treatment.
The Platform may reasonably rely on materials provided by Medical Institutions, Users, Organizational Users, and public channels, and shall review them within the scope required by law and reasonably available to it. Except where the Platform knew or should have known that materials were illegal or false and failed to take necessary measures, the Platform is not responsible for the timeliness, completeness, or subsequent changes of third-party materials. Users shall rely on the Medical Institution’s final written documents and publicly available information from competent authorities, and shall promptly report obvious errors to the Platform.
Fee estimates provided by the Platform are for reference only; actual medical fees are determined by the Medical Institution based on the clinical situation and may differ from the estimates.
Except as permitted by law and after completing procedures such as medical advertisement examination, the Platform will not publish, directly or indirectly, medical advertisements involving specific medical technologies, treatment methods, diseases, treatment outcomes, cure rates, efficacy rates, success rates, patient testimonials, or guaranteed commitments. When lawfully displaying examined medical advertisements, the Platform will prominently mark "Advertisement" and the relevant examination certificate information, and publish strictly in accordance with the examined content.
Whether to travel to China for treatment, which Medical Institution to choose, and which treatment plan to accept are all independently decided by the User. Suggestions provided by the Platform are for reference only and do not replace the User’s own independent judgment.
Users shall make medical decisions independently on the basis of fully understanding their own conditions, treatment risks, and alternatives. If Users have questions about their conditions or treatment plans, they should consult the professional doctors of the Medical Institution directly.
Consequences caused or enlarged by the User’s own health condition, incomplete disclosure of medical history or medication, errors or delays in materials, failure to follow medical advice, self-medication, or interruption of treatment shall be borne by the User in accordance with law; the Platform shall bear corresponding liability only to the extent that its own fault has a legal causal relationship with the occurrence or enlargement of the damage.
The Platform does not provide round-the-clock monitoring, emergency triage, ambulance transport, or emergency medical assistance, and website forms, email, and instant messaging must not be used for emergency requests. In the event of an emergency or suspected emergency, Users should immediately contact the local emergency services; within China, call 120. Where disposition is delayed because a User mistakenly used the Platform’s communication channels as an emergency assistance channel, the Platform is not liable provided it has given prominent notice and has no other imputable act.
Given that the Platform provides information intermediary services (some of which may be free), Users understand that:
To the extent permitted by applicable law, the Platform shall only be liable for direct actual losses that Users can prove were caused by the Platform’s breach of express agreements or statutory obligations, with imputable fault and a direct and sufficient causal relationship to the damage. For losses caused by third-party decisions, User choices, information changes, or multiple causes, liability shall be determined according to each party’s fault and causal contribution. No limitation applies to liabilities that may not be limited or excluded by law.
Except for liabilities whose limitation is prohibited by law, the Platform is not liable for indirect losses, loss of anticipated profits, opportunity losses, goodwill losses, or losses arising purely from exchange rates, flights, accommodation, visas, or work stoppages. For Organizational Users or Users who do not use the services for personal consumption, the Platform’s aggregate contractual liability for the same event is capped at the service fees actually paid by such User to the Platform for directly related Platform services within the twelve months preceding the event; where the parties otherwise agree in writing, such agreement prevails. Liability limitations for consumer Users are subject to the extent permitted by Chinese mandatory law.
The Platform shall not be liable for the following matters that are not caused by the Platform and with respect to which the Platform has fulfilled its statutory and contractual obligations; where the Platform is at fault, it shall bear corresponding liability in accordance with law within the scope of its fault:
The party claiming loss shall provide contracts, payment records, communications, medical records, or other materials sufficient to prove the breach or tort, the actual loss, and causation, and shall take reasonable measures to prevent the loss from enlarging. Where a party fails to give timely notice, refuses reasonable remedy, or enlarges the loss on its own, the enlarged portion shall be borne by that party in accordance with law. Platform logs, emails, confirmations, and system records may serve as evidence of the service process, but do not preclude Users from presenting contrary evidence in accordance with law.
Where, due to the User’s breach of these Terms, unauthorized submission of patient or third-party materials, provision of knowingly false information, infringement of third-party rights, or illegal acts, the Platform suffers third-party claims, administrative investigations or penalties, data incident handling costs, or reasonable costs incurred in enforcing its rights, the User shall compensate the Platform for its actual losses within the scope of the User’s fault and causation. Organizational Users shall also be responsible for resolving authorization and payment disputes with their patients, employees, and channel parties, and shall bear indemnification and recourse liability to the Platform for claims arising from their unauthorized instructions, false authorization, or unlawful provision of personal information, except for the portion caused or enlarged by the Platform’s own fault.
All content on the Platform (including but not limited to text, images, logos, layout, databases, and software) is the intellectual property of the Platform or the relevant rights holders. Without the Platform’s prior written permission, no one may reproduce, republish, distribute, or use such content for commercial purposes.
The names, logos, introductions, and other information of Medical Institutions displayed on the Platform are the intellectual property of the respective Medical Institutions; the Platform displays them only within the scope of authorization or fair use obtained.
Medical condition descriptions, medical record attachments, and other information submitted by Users to the Platform are the intellectual property of the User or the relevant rights holders. Users grant the Platform the right to use, process, and transmit such information to the extent necessary for providing the services.
Force majeure as used in these Terms means objective circumstances that cannot be foreseen, avoided, or overcome, including but not limited to:
Where force majeure prevents a party from performing its obligations under these Terms, that party shall promptly notify the other party and provide relevant evidence within a reasonable period.
The party directly affected by force majeure shall be partially or fully exempted from liability for breach in accordance with law within the scope and duration of the impact, except where the law provides otherwise or where the force majeure occurs after delayed performance. The affected party shall give timely notice and take reasonable measures to prevent the loss from enlarging.
Where plans are adjusted due to force majeure, public health events, government control, or visa or transportation changes, the Platform may convey change or cancellation requests to the extent reasonably practicable, but does not guarantee that Medical Institutions, airlines, hotels, or other third parties will agree to refunds or rescheduling. The relevant payments and losses shall be handled in accordance with the actual service contracts, third-party rules, and applicable law.
The manner in which the Platform processes Users’ personal information is set out in the Privacy Policy published separately by the Platform. Before using the Platform services, Users shall also read and agree to the Privacy Policy.
In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy prevails with respect to the processing of personal information.
The consultation and information coordination services currently provided by the Platform to Users are free of charge, and the Platform does not charge Users any consultation fee.
The Platform may receive service fees, referral fees, or commissions from Medical Institutions or other partners. Such payments are commercial arrangements between the partners and the Platform, do not constitute medical fees paid by Users to the Platform, and do not make the Platform a party to any medical service contract. Where commercial relationships, advertisements, or paid ranking are required to be disclosed by law, we will mark them clearly and prominently.
If the Platform charges fees for certain services in the future, we will announce this in advance in a prominent location on the Platform and update these Terms.
Fees arising from medical services received by patients are settled directly between the patient or the payer and the Medical Institution; in principle, the Platform does not collect or pay medical fees on behalf of others. Where it is genuinely necessary for the Platform to collect non-medical service fees, we will specify in advance the charging entity, items, amounts, and change/cancellation rules and issue vouchers in accordance with law.
Fee estimate information provided by the Platform is for reference only; actual fees are subject to the formal billing statement issued by the Medical Institution.
Disputes over medical fees shall be resolved between the payer and the charging Medical Institution. The Platform may convey communications within a reasonable scope, but such assistance does not constitute a mediation outcome, refund, or compensation guarantee. Only where a User proves that they reasonably relied on a clear, unqualified quotation made by the Platform in its own name, and that the loss has a direct causal relationship with such quotation, will the Platform bear corresponding liability within the scope permitted by law and its own fault.
Where non-medical services such as interpretation, transportation, accommodation, and visa assistance are independently provided by third parties, the name, charging, and main change/cancellation rules of the actual service provider shall be as set out in the order or confirmation. Users form a direct service relationship with the third party, and the third party is responsible for its personnel, tools, performance, and damages. The Platform is responsible only for its own express commitments and liabilities that may not be excluded by law. Without the relevant license, the Platform does not operate travel agency business in the name of a travel agency.
The Platform may contain links to third-party websites such as those of Medical Institutions and travel service providers. Third-party websites are independently operated and governed by their own terms and privacy rules. The Platform does not control third-party content, but will take necessary measures in accordance with law with respect to illegal links or false advertising that it knows or should have known about.
The Platform’s provision of third-party contact details, forwarding of requests, or assistance with inquiries or bookings does not constitute agency for, guarantee of, or joint provision of services with any third party. Third parties are responsible for their own statements, quotations, confirmations, cancellations, and performance; the Platform performs its statutory obligations of necessary review, information disclosure, and handling upon receipt of valid notice.
Where Users have disputes arising from third-party services, they shall assert their rights directly against the actual service provider. To the extent required by law or technically feasible, the Platform will provide the entity information, orders, and communication records it has lawfully retained; such assistance does not constitute payment on behalf, guarantee, joint liability, or acknowledgment of the disputed facts.
Any dispute arising from these Terms or the use of the Platform services shall first be resolved through friendly negotiation between the parties. The negotiation period shall be thirty days from the date one party submits a written negotiation request.
If negotiation fails, either party may bring proceedings before the competent people’s court at the location of the Platform Operator. This provision does not exclude the right of consumers to choose a competent court or other statutory dispute resolution channels under mandatory law.
The formation, validity, interpretation, performance, and dispute resolution of these Terms are governed by the laws of the People’s Republic of China, excluding its conflict-of-laws rules (and excluding the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and the Taiwan region of China).
Where a patient signs a medical service contract with a Medical Institution, the parties, governing law, dispute resolution, and liability for medical damage under that contract shall be governed by that contract and applicable law; the Platform is not a party to that contract.
If a User resides outside the People’s Republic of China, the User agrees that these Terms are governed by the laws of the People’s Republic of China and that dispute resolution shall be carried out in accordance with Article 12.2. The User also retains any statutory consumer rights conferred by the laws of their place of residence (where applicable), and nothing in these Terms deprives the User of mandatory rights granted by law.
We may amend these Terms due to changes in laws and policies, service functions, or business arrangements, but will not unreasonably diminish rights Users have acquired before the amendment through such changes. When a material change is made to these Terms, we will notify Users by the following means:
Material changes will be notified in a prominent manner and, where required by law, consent will be re-obtained from Users. A User’s active use of the affected services after the changes take effect may be deemed acceptance of the corresponding changes; merely browsing public pages does not by itself constitute consent.
Users may at any time view the currently effective version of these Terms on the Platform. Historical versions may be obtained by requesting them from the Platform.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity of the remaining provisions shall not be affected, and the parties shall replace the invalid provision with a valid provision closest to its original intent.
The failure or delay of the Platform to exercise any right under these Terms does not constitute a waiver of that right. The Platform’s tolerance of any breach does not affect its subsequent exercise of rights with respect to that or similar breaches.
These Terms (together with the Privacy Policy and other policy documents separately published by the Platform) constitute the entire agreement between the parties regarding the use of the Platform services, and supersede any prior oral or written agreements between the parties on the same subject matter.
Users shall not unilaterally transfer or delegate obligations under these Terms to the detriment of the lawful rights and interests of the Platform or third parties. Where the transfer of the Platform’s rights and obligations is involved, we will notify Users in advance in accordance with law; if the assignment materially affects Users’ rights and interests, we will provide the choice or opt-out mechanism required by law.
If you have any questions, suggestions, or matters requiring discussion regarding these Terms, please contact us through the following channels:
We will reply within 5 business days after receiving your inquiry.
These Terms are formulated by Heal In China to clarify the rights and obligations between the Platform and Users. These Terms do not constitute legal advice.
The Platform expressly declares that it is not a medical institution and does not bear any responsibility for medical service acts. In the event of medical disputes, Users should negotiate directly with the relevant Medical Institution or seek remedies in accordance with law.
The liability limitation provisions in these Terms are limited to the extent permitted by applicable law. Where mandatory provisions of applicable law exist, the legal provisions prevail.
These Terms are governed by the laws of the People’s Republic of China.
These Terms shall be interpreted by the parties in accordance with ordinary understanding and the principle of good faith; where a standard-form provision is susceptible to two or more interpretations, the interpretation unfavorable to the party providing the standard-form provision shall prevail in accordance with law.